Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.
Benefits
- Achieve a nationally recognised level 2 qualification
- Evidence your competency to employers
- Increase understanding of accurate record keeping, effective sign posting and referral
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of effective communication techniques
What you will learn
- Information advice or guidance in practise
- Developing interaction skills for information advice or guidance
