In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business issue in a professional and courteous manner is an essential day to day task.
Benefits
- Achieve a nationally recognised level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Gain relevant skills, knowledge and understanding leading to improved experience for those using your services
What you will learn
- Principles of providing administrative services
- Principles of business documents production and information management
- Understand communication in a business environment
- Understand employer organisations
- Understand how to develop working relationships
