Crisis Management course delivers practical and pragmatic information that will be useful to a wide variety of service provider who meet clients in crisis. The emphasis is on the development of essential clinical skills in the area of crisis intervention, and the curriculum will be relevant to such practitioners as essential shop keepers, service providers and students in the counselling, mental health and corrections fields, nurses, clergy, police officers, social service professions, and special services providers in the educational system, and others who encounter clients in crisis.
Course overview
This course will cover:
• Crisis Intervention Theory
• Plan, anticipate and avoid crisis where possible
• Components of a Crisis
• Five Characteristics of a Crisis
• Manage the reputation of your organisation when crisis occurs
• Respond appropriately to crisis
• Address issues of online reputation
• Use tools that will help support your crisis management plan
Who is this course for?
Anyone involved in emergency planning and crisis management
Prerequisites
There are no prerequisites for attending this course, however, an understanding of business impact analysis, risk and business continuity would be useful.
What will I learn?
Delegates will have the knowledge to:
• Describe the type of circumstances where incident and crisis management are relevant
• Explain the key features of effective Incident and Crisis Management Plans
• Identify when Incident and Crisis Management Plans should be used and when to stand down
• Demonstrate use of Crisis Management Plans to deal with a disaster
Delegates will have the skills to:
• Formulate Incident and Crisis Management Plans relevant to their organization
• Raise and manage an incident or a crisis through the use of a Crisis Management Plan
• How will I benefit?
This course will help you:
• Understand the distinction between crisis management, recovery and continuity
• Develop incident management and crisis management arrangements for your organization
• Manage incidents and organizational crises by following appropriate plans
Other courses that might interest you:
• Business Continuity Plans Principles and Practices Training Course
• Business Impact Analysis Training Course
