This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:
– Explain the nature of complaints
– List and describe the different types of complaints
– List different complainers and how to communicate with them
– Describe ways to resolve complaints using the LAST sequence
– Explain the process for documenting complaints and giving feedback
– Describe ways to build customer loyalty through effective complaint handling
Once you purchase the course, we will send you the login details for our eLearning portal where you can start learning instantly.
So please make sure you enter your correct email address. Happy Learning !
