We know that when you have a question about Xero, you want a helpful answer quickly so that you can get back to work. Find the address and location of our offices in cities and countries around the world.

Start using Xero for free

Just go to Xero Central and, if the support articles don’t answer your question, you can get in touch with your details and ask us to phone you. With Xero you get free online support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero Central. If you still have questions, use the Contact Xero Support button at the bottom of any article to raise a case.

Office locations

You can also choose to invite Xero support into your practice organisation. With this invite, you give Xero support access to your practice organisation only. This includes payroll in Xero, if your organisation uses this feature. Got a question about signing up, using our product, careers, or a general enquiry?

• If you still have questions, use the Contact Xero Support button at the bottom of any article to raise a case.
• But if you come across a customer support phone number on the web that claims to be the official Xero support number, it’s a scam, and they may try to charge you for help if you call it.
• Xero doesn’t have a support phone number and doesn’t charge customers for support.
• With instant answers and your cases managed by Xero support staff with the right balance of up-to-date accounting, technology and service knowledge, you can expect prompt and helpful answers.
• The first port of call for getting support with any of Xero’s business or practice products is Xero Central, where you’ll find online help, online learning, and discussions.
• You can see the status of each case as it moves from being in the support queue to being with a support specialist, or under investigation.

There’s no charge for Xero support

You can then go to the support centre, Xero Central, to raise a case with the support team. In My cases, you are able to look up any cases you have raised to keep track of your questions and answers. You can also see an expected response time, who’s looking after your case and where it’s at. You are also able to look back on your conversations with our support team, and share information with other users from the organisation linked to the case.

If the support articles don’t have the information you need, scroll to the bottom of the article and you’ll find the option to contact Xero support. Here you can fill out a form that is sent to the customer experience team who will triage it and assign it to the next available specialist with the right skills to help you. Most of our customer experience specialists have a degree-level accounting background so you can be assured that they have the technical knowledge to help with your case.

When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case and when you can expect a response. You can also see which support specialist is looking after your enquiry – along with their photo and a few details about them so you know who you’re talking to. There’s no charge for Xero support no matter how often you contact us. If a website claims to be the Xero support site and offers phone support at a cost, it’s not the official Xero site and is a scam.

With instant answers and your cases managed by Xero support staff with the right balance of up-to-date accounting, technology and service knowledge, you can expect prompt and helpful answers. You can see the status of each case as it moves from being in the support queue to being with a support specialist, or under investigation. Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you. Then, when your question has a reply, its status changes ‘specialist has replied’. To raise a case, you first need to log into Xero with your Xero credentials. This ensures your conversations and any sensitive information you share are kept private and secure, just as your Xero data is.

It also allows us to keep improving the support we offer in Xero Central – so you can continue to count on a great experience and excellent customer service from Xero. Since 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support has been via Xero Central. You can get there by clicking the help icon in your Xero product, or by going directly to Xero Central from any device. That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ.

Our customer experience team is based in eight offices around the globe, meaning we can provide support 24/7. So if you’re raising a case late one evening from Australia, don’t be surprised to hear a British accent on the phone – they’re answering your query during UK office hours. Just let us know the preferred time to call and which country you’re in.

Your accountant or bookkeeper may also offer help as part of their services to you. But anyone or any website claiming to be the official Xero support channel and charging for support is acting fraudulently. Many of our customers often go looking for a phone number to call to get support.

If there’s an outage or you have problems logging in, you are still able to contact us via the Can’t log in to Xero article or via the Xero status page. If you still have unanswered questions about Xero support, read this article on Xero Central. Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. In addition, My cases provides you with greater visibility, transparency and security.

When you sign up for a Xero plan, you are eligible for free, unlimited support 24/7 from Xero. In this guide, we contact xero support will be showing you how you can contact Xero Support directly and get your questions answered by the Xero team. The first port of call for getting support with any of Xero’s business or practice products is Xero Central, where you’ll find online help, online learning, and discussions.