This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.
The main points covered are:
– Who your customers are
– What your customers need
– How to maintain good communication with your customers
– To project a positive company image
– To enhance customer service skills
– To start and end a call with greater confidence and efficiency
– To be able to take clear and concise messages
– To be able to demonstrate positive listening and speaking techniques
Once you purchase the course, we will send you the login details for our eLearning portal where you can start learning instantly.
So please make sure you enter your correct email address. Happy Learning !
